Comprehensive After-Sales Service & Support

Every EAYS electric golf cart is backed by a comprehensive one-year on-site warranty that covers the AC induction motor, programmable controller, onboard charger, battery pack, and all major mechanical and electrical components against manufacturing defects. Our warranty is designed to provide complete peace of mind — if something goes wrong, our technician comes to your location, diagnoses the issue, and carries out the repair on-site. There is no need to transport the vehicle to a service centre.The warranty is processed through a dedicated claims team that responds to submissions within 24 hours of receipt. Approved repairs are scheduled within 48 hours in most metropolitan areas. Our service technicians carry commonly required spare parts in their vehicles, so the majority of warranty repairs are completed in a single visit.

EAYS has established a service network spanning major Indian cities and extending into smaller towns through mobile service units. Our dedicated service centres and authorised service partners are located in:Delhi NCR (Delhi, Gurugram, Noida, Ghaziabad, Faridabad)Haryana (Bhiwani, Hisar, Rohtak, Ambala, Karnal, Panipat)Rajasthan (Jaipur, Jodhpur, Udaipur, Kota, Bikaner)Punjab (Chandigarh, Ludhiana, Amritsar, Jalandhar, Patiala)Uttar Pradesh (Lucknow, Agra, Varanasi, Kanpur, Meerut)Maharashtra (Mumbai, Pune, Nashik, Nagpur, Aurangabad)Gujarat (Ahmedabad, Surat, Vadodara, Rajkot)Madhya Pradesh (Indore, Bhopal, Gwalior, Jabalpur)Karnataka (Bengaluru, Mysuru, Hubli, Mangaluru)Tamil Nadu (Chennai, Coimbatore, Madurai, Tiruchirappalli)Telangana (Hyderabad, Warangal)West Bengal (Kolkata, Siliguri, Durgapur)Odisha (Bhubaneswar, Cuttack, Rourkela)Bihar (Patna, Gaya, Muzaffarpur)Assam (Guwahati, Dibrugarh)For locations not listed above, our mobile service units travel to your site for scheduled maintenance and warranty repairs. Contact our support team to check service availability in your area.

For fleet operators and commercial users, we offer affordable annual maintenance contracts that provide scheduled preventive care for your carts. An AMC includes:Quarterly inspections covering all mechanical and electrical systemsBattery health checks, water top-ups, and terminal cleaning (lead-acid)Battery management system diagnostics (lithium)Brake adjustment and inspection every 3 monthsTyre pressure checks and rotation every 6 monthsSuspension and steering system inspectionController diagnostics and firmware updatesPriority service dispatch with reduced response times10% discount on spare parts and non-warranty repairsAMC pricing is based on the number of carts in your fleet, their usage intensity, and your location. Fleet operators with 5 or more carts receive discounted per-cart rates and a dedicated account manager for service coordination.

We maintain an inventory of genuine EAYS spare parts at regional warehouses across India, including motors, controllers, chargers, batteries, brake assemblies, suspension components, steering parts, body panels, and electrical switches. Using genuine parts ensures compatibility, reliability, and warranty compliance. Most commonly requested parts are dispatched within 24 hours of order confirmation, and our service centres carry high-turnover parts in stock for immediate fitment.We strongly advise against using non-genuine or third-party replacement parts, as they may compromise vehicle safety, performance, and battery life. If you are unsure which part you need, our support team can help identify the correct part number using your cart’s chassis number.

Proper operation and charging procedures significantly affect battery life and overall vehicle reliability. Every EAYS cart delivery includes on-site training for your designated drivers, covering daily pre-operation checks, correct charging procedures, safe driving practices on gradients and turns, understanding dashboard indicators, basic troubleshooting, and cleaning and storage guidelines. Our support team is also available by phone and WhatsApp during business hours to answer operational questions and guide your team through basic issue resolution.

You can request service through any of the following channels. Please have your cart’s chassis number ready for faster processing.Phone: +91 8800617758 (Mon-Sat, 10am-5pm)WhatsApp: +91 8800617758 (messages answered within 2 hours during business hours)Email: sales@eaysindia.in (responses within 24 hours)For emergency breakdowns during operating hours, call our service hotline. Our team will assess the issue over the phone and dispatch the nearest available technician. Most breakdowns are resolved within 24 to 48 hours depending on location and parts availability.